From hotel reservations and transfers to excursions and in-destination services – across our global network, guests rely on the DERTOUR DMC organisation as a trusted operational partner in international travel.
Our network comprises 21 Destination Management Companies (DMCs) with approximately 2,000 employees, operating from 71 offices across 31 destinations worldwide, serving around 4 million guests per year. Within this international travel ecosystem, stable and reliable operational systems are essential to ensure seamless service delivery.
DTS Greece is headquartered in Heraklion, Crete, and represents a key destination within the DERTOUR Group DMC portfolio.
Your Key Tasks
We are a leading Destination Management Company (DMC) specializing in inbound tourism and are looking for an experienced Operations Manager to join our team in Santorini.The successful candidate will oversee and coordinate the daily operational activities of our destination office, managing both Group Travel and FIT (Fully Independent Traveler) operations while ensuring exceptional service delivery and smooth execution of all programs
- Manage and coordinate the day-to-day operations of the DMC office.
- Oversee the delivery of all services according to agreed itineraries and client requirements.
- Plan and monitor arrivals, departures, transfers, and transportation services.
- Coordinate excursions, sightseeing tours, activities, and tailor-made travel experiences.
- Handle bookings and confirmations for transfers, tours, and other tourism services.
- Liaise with hotels, transportation companies, guides, local suppliers, and service providers.
- Communicate with tour operator guest service teams, travel agencies, and business partners.
- Ensure operational quality standards and customer satisfaction are consistently achieved.
- Effectively manage last-minute changes and resolve operational issues.
- Coordinate smoothly between reservations, operations, suppliers, and clients.
- Monitor service costs and revenues through reservation systems.
- Support invoicing processes in cooperation with the company’s head office in Crete.
Your Profile
- Permanent residence in Santorini (mandatory).
- Strong knowledge of Santorini, its tourism industry, and local supplier network.
- Proven experience in an Operations role within a DMC or inbound tourism company.
- Experience managing both Group and FIT operations.
- Hands-on experience in transportation planning and coordination.
- Experience organizing and operating excursions and tourism activities.
- Good knowledge of reservation systems and tourism operational platforms.
- Excellent organizational, planning, and multitasking skills.
- Strong communication, problem-solving, and coordination abilities.
- Fluent English, both written and spoken.
- Preferably experience working with international tour operators and travel agencies.
- Preferably familiarity with itineraries, passenger lists, rooming lists, and operational manifests.
- Additional foreign language skills will be considered an asset.
We expressly emphasize that all people - regardless of gender/gender identity, nationality, ethnic and social origin, religion/belief, disability, age and sexual orientation - are equally welcome here.
Learn MoreWe expressly emphasize that all people - regardless of gender/gender identity, nationality, ethnic and social origin, religion/belief, disability, age and sexual orientation - are equally welcome here.
Learn More
DERTOUR Group as an Employer
At DERTOUR Group, we are committed to providing an inclusive and respectful work environment where everyone is welcome - regardless of gender or gender identity, nationality, ethnic and social background, religion or belief, disability, age, or sexual orientation. We value diversity as a strength and believe that different perspectives enrich our team and drive innovation. Be yourself and grow with us!
